Privacy Policy
Effective Date: October 13, 2026
Cooper’s Collision respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit coopers-collision.com or contact us through our website.
Information We Collect
Information You Provide
When you submit our contact form, we collect the information you provide, including:
- Your name, phone number, and email address.
- Your vehicle’s make, model, and year, if provided.
- Whether your vehicle can currently be driven.
- Whether you have opened an insurance claim.
- Your description of how we can help.
- Your preferred contact method, if selected.
We also collect information you voluntarily provide when communicating with us by phone or email.
Please do not submit payment card information, Social Security numbers, or other sensitive personal information through our website contact form.
Information Collected Automatically
Our website and its service providers may collect technical information such as your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit. This information helps us operate, protect, and understand how visitors use our website.
How We Use Your Information
We use information collected through our website to:
- Respond to questions and service requests.
- Understand your vehicle’s condition and service needs.
- Communicate with you about your vehicle and requested services.
- Coordinate next steps and requested repairs.
- Operate, maintain, and improve our website.
- Understand website traffic and visitor activity.
- Identify and prevent spam, misuse, and security issues.
- Meet applicable legal obligations.
Submitting a service inquiry does not subscribe you to a marketing email list.
Cookies and Google Analytics
We use Google Analytics 4 to understand how visitors find and interact with our website. Google Analytics uses cookies and similar technologies to collect information about website activity, such as pages viewed, visitor interactions, device and browser information, and approximate geographic location.
We use this information to evaluate website performance and improve the visitor experience.
You can learn more about Google’s practices at How Google uses information from sites or apps that use its services.
You can manage or delete cookies through your browser settings. Blocking cookies may affect how some website features function. You can also install the Google Analytics Opt-out Browser Add-on on supported browsers.
How We Share Information
We may share information with service providers that support our website and business operations, including website hosting, maintenance, email delivery, and analytics providers.
When necessary to fulfill your service request, we may share relevant information with your insurer or other parties involved in coordinating your requested repairs.
We may also disclose information when required by law or when reasonably necessary to protect our rights, property, or safety, or those of others.
Information Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain appropriate business records, resolve disputes, and meet applicable legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Information Security
We use reasonable administrative and technical measures to help protect personal information. However, no method of transmitting information over the internet or storing it electronically is completely secure.
Your Choices and Requests
You may choose not to submit personal information through our website, although this may limit our ability to respond to a request.
To request access to, correction of, or deletion of information you have provided, contact us at office@coopers-collision.com. We will consider your request in accordance with applicable law and may need to verify your identity. Certain information may need to be retained for legal or business recordkeeping purposes.
Links to Other Websites
Our website may contain links to third-party websites. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, please contact us so we can address it.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, practices, or legal obligations. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Cooper’s Collision
Email: office@coopers-collision.com
Website: coopers-collision.com